FAQ
FAQ - Mobile OCBC NISP

General

Security - 2-Factor Authentication (2FA)

Security - Login

Security – Password

Security – Other Security Concerns

Technical

Lifestyle - Cinema

Lifestyle – Hot Stuffs

Community

Traffic Info

Location

Rate and Product Information

Mobile Banking Services – Account Enquiry

Mobile Banking Services – Credit Card

Mobile Banking Services – Bill Payment

Mobile Banking Services – Purchase

Mobile Banking Services – Funds Transfer

Mobile OCBC NISP – Unit Trust

Mobile Banking Services – Smart Notification


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GENERAL
What Mobile Banking services does OCBC NISP offer?
Mobile OCBC NISP offers various features such as:
Lifestyle Cinema
  Hot Stuffs
Traffic Info  
Community Facebook
  Twitter
Account Enquiry Account Summary
  Transaction History
Credit Card Summary
  Unbilled Transaction
  Statement Request
Bill Payment By Account
  One Time Payment
  Add Payee
  View / Delete Payee
Purchase Reload Voucher
  Prepaid PLN
Funds Transfer to OCBC NISP Account To Own Account
  Registered Account
  Non Registered Account
  Add Beneficiary
  View / Delete Beneficiary
  Update Beneficiary Email
Funds Transfer to other Banks Registered Account
  Non Registered Account
  Add Beneficiary
  View / Delete Beneficiary
  Update Beneficiary Email
Customer Service Change Password
  Internet Banking Registration
  Mobile Data Transaction
Smart Notification Payment and Purchase
  Fund Transfer
  Standard Alerts
Rates and Products Info  
ATM & Branch Location  
Change Password  
FAQ  
Contact Us  
Logout  
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Why should I use Mobile OCBC NISP?
Mobile OCBC NISP has a complete set of features, convenience, and can do transactions freely wherever you are.
Below are Mobile OCBC NISP services, such as:
  1. Lifestyle feature allows you to purchase BlitzMegaplex ticket or mobile phone content.
  2. Funds Transfer to OCBC NISP Account in same currency (IDR or Foreign Exchange) or cross currency.
  3. Funds transfer and bill payment to several destinations in one click.
  4. Interbank Funds Transfer Real Time Online.
  5. Whole Account Information, including Time Deposit, Wealth Management, and Bancassurance.
  6. Routine Bill Payment: Electricity, Telephone, Handphone, Credit Card, etc.
  7. Pre paid handphone voucher top up from various telecommunication operator.

Besides complete feature, Mobile OCBC NISP is also equiped with latest transaction security features, such as:
  1. Using unique User ID and Password for each user.
  2. User ID and Password User ID and Password are encrypted with Java application when being used by customer.
  3. The website used is a secure website with SSL 128 bit certified by Verisign.
  4. Using token to verified financial transaction.
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What does it cost to use Mobile OCBC NISP?
Mobile Banking, like any of our other electronic banking services, is free of charge.
However, standard transactional fees for some services such as “PLN Bill Payment”, and “Fund Transfer to Other bank using LLG/RTGS/Online” will apply.
The transaction fees are as follow:
  1. PLN Bill Payment : IDR 2,500 per transaction
  2. Telkom / Speedy / Flexi Bill Payment : IDR 1,500 per transaction
  3. Other Credit Card Payment (via LLG) : IDR 3,500 per transaction
  4. Funds Transfer to Other Bank via LLG : IDR 5,000 per transaction
  5. Funds Transfer to Other Bank via RTGS : IDR 25,000 per transaction
  6. Funds Transfer to Other Bank via Online ATM Network : IDR 7,500 per transaction
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Who can apply for Mobile OCBC NISP?
To apply for Mobile OCBC NISP, you will need to have at least one of the following OCBC NISP account:
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How do I apply for Mobile OCBC NISP?
Via OCBC NISP ATM
Visit any of OCBC NISP Branch.
After registration, you can login to Mobile OCBC NISP through https://m.ocbcnisp.com within 2 (two) days. After first time login, you have to change your password.
For financial transaction, you must register SMS Token OCBC NISP through ATM OCBC NISP.
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When can I access Mobile OCBC NISP?
Mobile OCBC NISP is a 24-hour service so you can access it any time at your convenience.
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Types of transaction advice and what they mean.
  1. Successful – Your instruction has been carried out successfully.
  2. Rejected – Your instruction has not been carried out successfully.
  3. Deleted – You have deleted the instruction.
  4. Pending – Your instruction has been accepted and the transaction will be carried out at the respective date(s).
  5. Processing – Your instruction has been accepted and the transaction will be carried out on the respective date or the next business day.
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What should I do if there’s any discrepancy in my account?
Please contact our Call OCBC NISP at 500999 or 66999 from mobile phone immediately if you notice any discrepancy in your account. Any claims submitted to us more than 3 months since execution will not be entertained.
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SECURITY - 2-FACTOR AUTHENTICATION (2FA)
What is 2-Factor Authentication and how do I upgrade to this additional level of
security?

2-Factor Authentication is a security measure that provides greater peace of mind when you banking online. Currently, Mobile OCBC NISP offers token as 2FA. It is called SMS Token OCBC NISP.
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What should I do if I lost my phone as SMS Token OCBC NISP receiver?
Simply block your SMS Token OCBC NISP at any OCBC NISP Branch or Call OCBC NISP.
Via OCBC NISP Branches

Via Call OCBC NISP

Or you can change your phone number to receive SMS Token, via OCBC NISP ATM:
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How can I unblock my SMS Token OCBC NISP? (Applies to users who have exceeded the maximum number of attempts to submit a valid Response or blocked by own request)
Simply unblock your SMS Token OCBC NISP at any OCBC NISP Branch.
Visit any of our Branches.
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How much the administration cost for obtaining SMS Token OCBC NISP?
It’s free of charge.
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When will my SMS Token OCBC NISP be ready?
Your SMS Token OCBC NISP will be ready after you register SMS Token via ATM OCBC NISP.
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Where can I perform SMS Token OCBC NISP registration?
You can perform SMS Token OCBC NISP registration via all ATM OCBC NISP
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SECURITY - LOGIN
What should I do if I encounter problems with logging into Mobile OCBC NISP?
If you are accessing Mobile OCBC NISP, please check whether your mobile phone is supported by Java, and make sure it is activated.
If you are still unable to login to Mobile Banking even after checking the above, please contact Call OCBC NISP at 500999 or 66999 from mobile phone.
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What do I need to access Mobile OCBC NISP?
Mobile phones that are supported by browser, Java 2.0, and activated GPRS connection.
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Can I change my User ID?
No, you cannot change your User ID
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What if I have forgotten my User ID?
You can trace your User ID via ATM
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SECURITY – PASSWORD
How secure is my Password?
We use the highest level of encryption available today to ensure that your account information and instructions are safely sent through.
Entering Mobile OCBC NISP
To login, please key in a User ID and a 6-digit Password, which is only known to you.

During the Session
Once you have logged in, all communications are encrypted to protect the confidentiality of your transactions using Secure Sockets Layer (SSL 128 bit), the highest level of encryption used.
The session will automatically be terminated if account remains unused for 10 minutes.
This reduces risks of unauthorized access to your account.

Exit Mobile OCBC NISP
Security Tips
Here are some good practices to follow when using Mobile Banking
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Can I change my Password?
Yes, you can change your Password. Login to Mobile Banking, click on Customer Service and then select “Change Password”.
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What if I have forgotten my Password?
You can reset your password via ATM or OCBC NISP Branches.
Via OCBC NISP ATM

Via OCBC NISP Branch
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How can I safeguard my Password?
  1. For Password, do not use number that easily connected to you, such as birthday date no telephone number.
  2. Do not tell your Password to others.
  3. Change your Password regularly.
  4. Do not keep your password in wallet, handphone, etc since it has risk if your belonging is missing.
Contact Call OCBC NISP immediately at 500999 or 66999 from mobile phone if you notice any discrepancy in your account as a result of unusual transactions.
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What should I do if I suspect my Password has been tampered with?
If you notice any discrepancy in your account(s) or if you suspect that someone has been using your User ID to access your account, change your Password and contact Call OCBC NISP immediately at 500999, or 66999 from mobile phone.
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What should I do if my User ID and/or my Password has been lost or stolen?
Block your Password immediately via ATM OCBC NISP or Call OCBC NISP or OCBC NISP branches.
Via OCBC NISP ATM
Via OCBC NISP Branch / Call OCBC NISP
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SECURITY – OTHER SECURITY CONCERNS
What are the security features in Mobile OCBC NISP?
We use the highest level of encryption available today to ensure that your account information and instructions are safely sent through.

Entering Mobile OCBC NISP
To login, key in a User ID and a 6-digit Password, that is only known to you.

During the Session
Once you have logged in, all communications are encrypted to protect the confidentiality of your transactions using Secure Sockets Layer (SSL 128 bit), the highest level of encryption used.
The session will automatically be terminated if account remains unused for 10 minutes.
This reduces the risk of unauthorized access to your account.
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What do I do if I suspect unauthorized transactions on my account?
If you notice any discrepancy in your account(s) or if you suspect that someone has been using your User ID to access your account, change your Password and contact Call OCBC NISP immediately at 500999 or 66999 from mobile phone.
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TECHNICAL
What are the hardware / software requirements for accessing Mobile OCBC NISP?
OCBC NISP Mobile Banking can be accessed through GPRS, 3G, or WiFi connection in mobile phones such as Apple iPhone, Blackberry, Nokia, Sony Ericsson, Samsung, or any other mobile phones which are supported by Java 2.0.
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What browser should I use for accessing Internet Banking OCBC NISP?
Mobile phones’ browser which is supported by Java 2.0.
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How do I clear my browser cache after each Internet Banking session?
How to clear the cache on your mobile browser is different for each type of mobile phone. Generally, the function to clear cache is located on your browsers setting. For more information, please contact your phone manufacturer.
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What should I do when my computer takes a long time to get connected to Internet Banking OCBC NISP?
Please check your connection or contact your mobile phone provider.
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Why do I experience slow response while accessing Internet Banking OCBC NISP?
The slow response you are experiencing could be due to the following:
Your Mobile Phone Provider, Local Area Network or our system is operating slowly.
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What should I do when I encounter an error message indicating Java cannot be run?
You have to activate Java on your mobile phone setting.
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What should I do when the screen turns blank with no activity when I am accessing Mobile OCBC NISP?
This happens when your browser is unable to process java. To ensure your browser can run Java, you must activate it first on your mobile phone setting.
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LIFESTYLE - CINEMA
How do I purchase BlitzMegaplex ticket using Mobile Banking?
You can purchase BlitzMegaplex ticket by using the purchase function in Mobile Banking.
Purchase can be made using your bank account.
To perform the BlitzMegaplex ticket purchase transaction:
  1. From the Main Menu, “Cinema” menu.
  2. Choose BlitzMegaplex cinema location, movie title, and date.
  3. Choose the time and click “Buy”.
  4. Input your OCBC NISP Mobile Banking “User ID” and “Password” and click “Login” button.
  5. Ticket detail information will appear.
  6. Select “From Account” and click “Trigger SMS Token” button.
  7. Enter “Response Code” and click “Submit” button.
  8. Choose seat and click “Preview” button.
  9. Confirmation screen will appear and click “Submit” button.
  10. Acknowledgement screen will appear and click “OK” button.
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How can I choose cinema location, movie title, days, time, and seat in BlitzMegaplex?
After you select Cinema feature on OCBC NISP Mobile Banking, you can select the BlitzMegaplex location, then you can also choose the movie title and date. To choose the seat, you must login first and select your OCBC NISP Account as the source of payment, and you must authorize the transaction by using SMS Token.
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Is there a charge for the BlitzMegaplex ticket purchasing service?
No. It’s free of charge.
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How long should I do the payment transaction after choosing the seat?
After you choose the seat, you have to do the payment within 60 seconds.
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How can I get the BlitzMegaplex ticket after purchase it via OCBC NISP Mobile Banking?
When your BlitzMegaplex ticket purchasing transaction is successfuly done via OCBC NISP Mobile Banking, you will get the Confirmation Code. Enter the Confirmation Code to BlitzMegaplex ticket machine to get your ticket.
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Can I cancel the BlitzMegaplex ticket purchasing?
When the transaction is successfuly done, it cannot be cancelled.
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LIFESTYLE - HOT STUFFS
What item can I purchase through the Hot Stuffs feature?
You can purchase mobile phone content, such as wallpaper, games, ring back tone, and many more.
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What is the source of payment for purchasing mobile content?
The purchase of mobile content will deduct your pulse balance. It will not deduct your OCBC NISP Account balance.
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COMMUNITY
Can I open my personal Facebook/Twitter account via OCBC NISP Mobile Banking?
By clicking on this feature, you will be routed directly to the e-Channel OCBC NISP Facebook/Twitter page.
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TRAFFIC INFO
Can I view the current traffic condition in Jakarta area?
You can view the current traffic condition in Jakarta area by accessing Traffic Info feature on OCBC NISP Mobile Banking, and perform the video streaming.
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LOCATION
Can I find the OCBC NISP ATM and branch location?
You can find the OCBC NISP ATM and branch location through “Location” feature, and select the city.
OCBC NISP ATM and branch location will appear.
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Which area of OCBC NISP ATM and branch location can I find through this feature?
You can find OCBC NISP ATM and branch location throughout Indonesia.
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Can I view the map of the certain branch?
You can view the map of the location of most branches of OCBC NISP through Google Map.
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How can I find the nearest OCBC NISP ATM or branch?
You can find the nearest OCBC NISP ATM or branch via “Locate ATMs Nearby” menu or “Locate Branches Nearby” menu.
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RATES AND PRODUCTS INFO
Can I view the product information of OCBC NISP?
You can view product information through “Rate and Product Info” feature.
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What items can I view through this feature?
You can view the exchange rate for Bank Notes and TT, Deposit Rate, and Time Deposit Rate.
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MOBILE BANKING SERVICES – ACCOUNT ENQUIRY
Can I access all my OCBC NISP accounts and the account balances?
Mobile OCBC NISP allows you to access all your Savings, Current, Fixed Deposits, Loans, Bancassurance, Investment accounts, Credit Card accounts.
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Where can I view my account balance and transaction details?
Login to Mobile Banking, click on “Account Enquiry - Account Summary” to view your account balance and transactions performed respectively.
You can also view your Investment and Bancassurance Summary Details.
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How often is my account updated?
Your account is updated real time, up to the time of enquiry for all online transactions. Investment summary is only updated as per the previous working day.
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Can I view tha summary of my TabunganKu account via Mobile Banking?
You cannot view the summary of Tabunganku account via Mobile Banking.
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What transaction details can I view on Credit Card Summary and Unbilled Transactions?
You can view transactions incurred with the active credit card(s) you currently hold.
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What kind of loan accounts can I see?
You would be able to view all types of loans (including KPR, KPM, and Kredit Multiguna).
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What constitutes an outstanding loan amount?
An outstanding loan amount consist of principal and interest (The interest rate occurred the days, including Saturday and Sunday) and also the late interest if the debtor pay for the installment over due date.
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Why can't I see my loan details?
If you can’t see your loan, kindly contact Call OCBC NISP at 500999 or 66999 from mobile phone.
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How do I tell when my next loan installment is due?
The 'Due Date' will be shown to you when your next loan installment is payable.
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Where can I view my deposit account reward points?
Login to Mobile Banking and select "Account Enquiry –Reward Point Summary"
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MOBILE BANKING SERVICES - CREDIT CARD
Which date should I refer to on the Transaction History screen – the Transaction Date or the Value Date?
The Transaction Date refers to the date when the charge(s) was incurred. To verify that your charges are correct, please refer to the Transaction Date.
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Can I view my latest Credit Card unbilled transactions online?
Yes, you may view your Credit Card unbilled transactions by selecting "Credit Card" click on "Unbilled Transactions".
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When will I be able to start viewing my latest statement online?
Your latest statement will be available for viewing on the following day after your statement date.
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Can I still view my credit card account online after it is terminated?
Your credit card account cannot be accessed nor viewed online after termination.
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MOBILE BANKING SERVICES - BILL PAYMENT
How do I pay my bills using Mobile Banking?
You can make online payments to any of the billers we have an arrangement with by using the bill payment function in Mobile Banking.
Bill payments can be made using your bank account.
To add a payee, simply click on the “Add Payee” and follow the online instructions.
To perform a bill payment transaction:
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Can I perform the bill payment transaction from my foreign currency account via Mobile Banking?
Currently, you cannot perform bill payment transaction from your foreign currency account via Mobile Banking.
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Can I pay a company that is not in the bill payment list?
You cannot make a payment to a company not in the bill payment list through Mobile Banking.
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Is there a charge for the bill payment service?
You will be charged for PLN (IDR. 2,500 per transaction) and other credit card payment (IDR. 3,500 per transaction).
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What is a one-time bill payment?
A one-time bill payment is an instruction to authorize one occasion bill payment. The funds will only be debited from your deposit account to the billing organiczaction you have specified.
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Can I make multiple one-time bill payments to the same payee?
Yes, you can perform multiple one-time bill payments to the same payee so long as it does not exceed the daily limit.
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Will I be informed if the transaction fails?
Yes, a notification via the external mail will be sent to you, unless you have chosen not to receive such notification. Alternatively, you can check the status by logging onto Mobile Banking.
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What is my daily bill payment limit?
There is a fixed shared monthly limit of IDR. 100,000,000 when you utileze the bill payment services on Mobile Banking.
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Types of transaction advice and what they mean.
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What should I do if there’s any discrepancy in my account?
Please contact Call OCBC NISP at 500999 or 66999 from mobile phone immediately if you notice any discrepancy in your account.
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Can I still make online payments to my credit card after it is terminated?
No, you cannot
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MOBILE BANKING SERVICES – PURCHASE
What item can I purchase using Mobile OCBC NISP?
You can purchase mobile phone voucher top up, BlitzMegaplex Card top up, Prepaid PLN.
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How do I purchase mobile phone voucher using Mobile Banking?
You can purchase mobile phone voucher by using the purchase function in Mobile Banking.
Purchase can be made using your bank account.
To perform a purchase transaction:
Voucher that can be purchased using Mobile OCBC NISP are voucher from Telkomsel, Indosat, Exelcomindo, Mobile 8, Esia, Tri and AXIS.
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How can I determine the amount for mobile phone voucher that I want to purchase?
You can select the amount of mobile phone voucher on the Preview screen after you select Preview.
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Can I purchase mobile phone voucher of a mobile operator that is not in the bill payment list?
You cannot purchase mobile phone voucher of a mobile operator not in the purchase list through Mobile Banking.
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How do I top up my BlitzMegaplex Card using Mobile Banking?
You can top up your BlitzMegaplex Card by using the purchase function in Mobile Banking.
Purchase can be made using your bank account.
To perform a purchase transaction:
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How do I purchase Prepaid PLN using Mobile Banking?
You can purchase Prepaid PLN by using the purchase function in Mobile Banking.
Purchase can be made using your bank account.
To perform a purchase transaction:
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Is there a charge for the purchase service?
It’s free of charge, except PLN Prepaid (IDR 2.500) / trx
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Can I make multiple one-time purchase to the same payee?
No, you cannot make multiple purchase.
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Will I be informed if the transaction fails?
Yes, a notification via the external mail will be sent to you, unless you have chosen not to receive such notification. Alternatively, you can check the status by logging onto Mobile Banking.
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What is my daily purchase limit?
There is a fixed shared monthly limit of IDR. 5,000,000 when you utilize the purchase services on Mobile Banking.
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Types of transaction advice and what they mean.
Successful – Your instruction has been carried out successfully
Rejected – Your instruction has not been carried out successfully
Processing – Your instruction has been accepted and the transaction will be carried out on the respective date or the next business day.
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What should I do if there’s any discrepancy in my account?
Please contact Call OCBC NISP at 500999 or 66999 from mobile phone immediately if you notice any discrepancies in your account.
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MOBILE BANKING SERVICES – FUNDS TRANSFER
Can I transfer funds to any OCBC NISP accounts?
Yes, you can transfer funds from any of your OCBC NISP Bank accounts to any of OCBC NISP Bank accounts in IDR or Foreign Exchange.
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Can I transfer funds with different currencies?
Yes, you can transfer funds to other OCBC NISP account with different currencies, from IDR to foreign currency or vice versa.
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What currencies are applicable for cross currency fund transfer via OCBC NISP Mobile Banking
Currently, cross currency fund transfer is only available for IDR to USD or SGD, and vice versa.
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What exchange rate is applicable for cross currency funds transfer?
Prevailing rates are the rates of TT on the counter.
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What will be happen if the exchange rates at authorized transaction is different with the exchange rates at confirmed transaction?
If the exchange rate at authorized transaction is different with the exchange rates at confirmed transaction, the transaction will be unsuccessful.
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What should I do if the transaction is fail because of the difference exchange rates?
You can re-do the transaction.
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Can I transfer funds to any other banks’ accounts?
Yes, you can transfer funds from any of your OCBC NISP Bank accounts to another account in another bank within Indonesia.
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How do I set up another bank’s account as beneficiary for OCBC NISP funds transfer?
You can set up another bank’s account as beneficiary for OCBC NISP funds transfer through “Funds Transfer to Other Bank – Add Beneficiary” menu on Mobile Banking. Or, you can check (√) on “Save this as beneficiary” when you perform “Funds Transfer To Non Registered Account” to save beneficiary data.
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Can I transfer to other bank’s accounts from my foreign currency account via Mobile OCBC NISP?
Currently, you cannot transfer from your foreign currency account to other bank’s accounts via OCBC NISP Mobile Banking.
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How many type of inter-bank fund transfer?
There are 3 types of inter-bank fund transfer:
  1. LLG : reach beneficiary within 2-3 working days (transaction done before 13.30 PM)
  2. RTGS : reach beneficiary on the same day (transaction done before 13.30 AM )
  3. Online via ATM Bersama or Prima : reach beneficiary on the same time.
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Can I transfer funds to corporate accounts?
Yes, you can transfer funds to corporate accounts.
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How do I set up another bank’s account as beneficiary for interbank funds transfer?
To set up another bank’s account as beneficiary for interbank funds transfer, please do these following steps:
Login to OCBC NISP Mobile Banking and select Funds Transfer to Other Bank menu > Add Beneficiary.
You have to answer the verification code. Once the account is added to the list of recipients, you can transfer funds into these accounts through Mobile OCBC NISP.
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Is there any charge for inter-bank funds transfer?
Yes, the charge is as follow:
  1. Fund Transfer to other bank using LLG : IDR. 5,000 per transaction.
  2. Fund Transfer to other bank using RTGS : IDR. 25,000 per transaction.
  3. Fund Transfer to other bank using Online ATM Network : IDR. 7,500 per transaction.
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Who are banks that joined in ATM Bersama Network?
There are 72 banks that joined with ATM Bersama Network:
Bank Kode Bank Kode
ANZ 061   Bank Papua 132
Bank Agroniaga 494   Bank Riau 119
Bank Artos Indonesia 542   Bank Saudara 212
Bank Bengkulu 133   Bank Sinarmas 153
Bank BPD Kalsel 122   Bank Sulsel 126
Bank BPD Kaltim 124   Bank Sulteng 134
Bank Bukopin 441   Bank Sultra 135
Bank Capital 054   Bank Sulut 127
Bank Commonwealth 950   Bank Sumsel 120
Bank DKI 111   Bank Sumut 117
Bank Eksekutif Internasional 558   Bank Swadesi 146
Bank Ganesha 161   Bank Syariah Mandiri 451
Bank HSBC 041   Barclays*  
Bank Ina Perdana 513   BII 016
Bank Index 555   BNI 46 009
Bank Jabar Banten 110   BPD Aceh 116
Bank Jambi 115   BPD Bali 129
Bank Jateng 113   BPD DIY 112
Bank Jatim 114   BPD Kalteng 125
Bank Kalbar 123   BPR KS 558
Bank Kesawan 167   BPR SJ 558
Bank Kesejahteraan 535   BRI 002
Bank Lampung 121   BRI Syariah*  
Bank Maluku 131   BTN 200
Bank Mayapada Internasional 097   BTPN 213
Bank Mayora 553   CIMB Niaga 022
Bank Mega 426   Citibank 031
Bank Mega Syariah 506   Danamon 011
Bank Mestika 151   ICB Bumiputera*  
Bank Muamalat 147   Mandiri 008
Bank Mutiara*     OCBC NISP 028
Bank Nagari 118   Permata Bank 013
Bank NTB 128   Rabobank*  
Bank NTT 130   RBS 052
Bank Nusantara Parahyangan 145   Standard Chartered Bank 050
Bank Panin 019   UOB Buana 023

*: Coming Soon.
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Who are banks that joined in PRIMA Network?
There are 36 banks that joined with Prima Network:
Bank Kode Bank Kode
ABN Amro (RBS) 052   Bank Jasa Jakarta 472
Bank Buana Indonesia (UOB Buana) 023   Bank OCBC NISP 028
Bank Bukopin 441   Bank UIB 536
Bank Bumi Arta 076   Bank Victoria 566
Bank Ekonomi 087   BPD Kaltim 124
Bank Eksekutif Internasional 558   Bank Jabar Banten 110
Bank Haga 089   Bank BII 016
Bank Hagakita 089   Bank BNP 145
Bank Jateng 113   Bnak Indomonex 498
Bank Maspion 157   Bank Jatim 114
Bank Mega Syariah 506   Bank Mayapada 097
Bank Mega 426   Bank Rabobank 089
Bank Muamalat 147   Bank Riau 119
Bank of Tokyo 042   Bank Royal 501
Bank Permata 013   Bank Sinarmas 153
Bank Sumsel 120   Bank Syariah Mandiri 451
Bank Nusantara Parahyangan 145   Bank Windu 036
Bank Rakyat Indonesia 002   Bank Commonwealth 950

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What is my funds transfer limit and how can I change it?
The Funds Transfer Limit is set as follow:
Transfer Limit Payment Limit Purchasing Limit
To Own Account To Other OCBC NISP Account(Same currency) To Other Bank
IDR Valas(USD/SGD) IDR Valas(USD/SGD) Online LLG RTGS
IDR 1,000,000,000 Equivalent IDR 25 mio IDR 20,000,000 Equivalent IDR 25 mio IDR 50mio(IDR 10 mio/trx) < IDR 100 mio IDR. 100 mio IDR. 100,000,000 IDR. 5,000,000
Equivalent IDR 25 mio Equivalent IDR 1,000,000,000 Equivalent IDR 25 mio Equivalent IDR 200,000,000 N/A N/A N/A N/A N/A
You cannot change the above limit.
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Will I be informed if the transaction fails?
Yes, a notification via the external mail will be sent to you, unless you have chosen not to receive such notification. Alternatively, you can check the status by logging onto Mobile Banking.
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How can I notify beneficiary of a funds transfer I have requested?
You can now use our beneficiary notification service to inform the beneficiary of a fund transfer you have requested to them. This service is convenient and readily accessible.
How to use:
Simply fill in beneficiary email address in About Beneficiary section. Or, you can fill in beneficiary email address when you add a beneficiary. Notification email will be sent by system to beneficiary email address.
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Types of transaction advice and what they mean.
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What should I do if there is any discrepancy in my account?
Please contact Call OCBC NISP at 500999 or 66999 from mobile phone immediately if you notice any discrepancy in your account.
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Can all Customers perform online transactions through Mobile Banking OCBC NISP?
Eligible Customers for Unit Trust transactions are:

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What kind of Unit Trust transactions that could be done in Mobile Banking?

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Would Unit Trust transactions that are done through Mobile Banking become effective immediately?
Clients can input Unit Trust transactions online through Mobile Banking anytime. However, in Unit Trust transactions, there is a Cut Off Time, which is at 1 pm on bourse day.

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What kind of information that Customers have to understand before deciding to invest in Unit Trust through Mobile Banking?
Clients that will execute Unit Trust transactions through Mobile banking have to understand about the products that are going to be transacted. The information of these products is available on the Prospectus and the Fund Fact Sheet which can be found on the menu , after clients are logged in to the Mobile Banking.
Moreover, clients has to be aware about the terms of transactions of Unit Trust in PT Bank OCBC NISP, Tbk by reading the General Provisions and also information that are shown in the Mobile Banking page.
A successful Unit Trust transaction on the Mobile Banking can not be reversed or cancelled. All transactions are final.
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What are the fees involved in Unit Trust transaction via Mobile Banking?
To know the Unit Trust transaction fees, such as Subscription Fee, Redemption Fee and Switching Fee, Customers could log in to the Mobile Banking and open the menu <Unit Trust – Term of Transaction>.
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For subscription transaction, would the transaction fee be deducted from the Unit Trust’s subscription amount?
On Mobile Banking transaction, Customers could choose whether Unit Trust subscription amount equals to the inputted “subscription amount” or not by choosing:

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Would the Customers be able to choose the source of fund/beneficiary account for Unit Trust transaction?
Customers’ source of fund account that are used for subscription/switching or act as beneficiary account for redemption equals to the Customers’ account that are used for subscription transaction in the first place and could not be changed through Mobile Banking. Customers could come to the nearest branch to change the corresponding account.
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When would the Customers’ fund for subscription transaction be debited from source of fund account?
For successfully saved transactions, fund would be blocked in the Customers’ account automatically. The fund would be debited from Customers’ account on the effective date (date of valid NAV).
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How much fund must be available in the source of fund account for Unit Trust Subscription Transaction?
Fund that must be available upon successfully saved instruction and would be blocked automatically equals to Unit Trust subscription amount + subscription fee + Source Account minimum holding amount.
The fund that will be debited equals to subscription amount + subscription fee.
Example:
Subscription amount = IDR 2.000.000 (full amount)
Subscription fee = IDR 20.000
Minimum holding amount = IDR 100.000
Blocked fund = IDR 2.000.000 + IDR 20.000 + IDR 10.000 = IDR 2.120.000
Debited fund = IDR 2.000.000 + IDR 20.000 = IDR 2.020.000.
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For switching transactions, will the "Full Amount" and "Non Full Amount" be applicable?
In switching transaction, Non Full Amount is not applicable hence the redemption result of a Unit Trust product would be subscribed in units at the Unit Trust product.
Switching fee would be debited from the appointed Customers’ account.
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When would the source of fund account be debited for switching transactions fee?
For successfully saved transactions, fund equals to the estimated switching fee would be blocked in the Customers’ account automatically. The fund would be debited from Customers’ account on H+1 from effective date (date of valid NAV).
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How much fund must be available in the source of fund account for Unit Trust switching transactions?
Fund that must be available upon successfully saved instruction and would be blocked automatically equals to the estimated Unit Trust switching fee + (10% x estimated Unit Trust switching fee) + Source Account minimum holding amount.
Example:
Estimated switching fee = IDR 300.000
Minimum holding amount = IDR 100.000
Total fund that would be blocked equals to IDR 300.000 + (10% x IDR 300.000) + IDR 100.000 = IDR 430.000

The amount of fund that will be debited from Source Account = switching transaction fee based on valid NAV (% fee x unit x NAV per unit on effective date)
*) Note: estimated switching transaction fee is based on NAV per unit on previous trading day. Actual switching fees would be based on NAV per unit on effective date, and be debited from Source Account on the next bourse day upon effective date (H+1).
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Why the blocked Customers’ funds were added with 10% from the estimated switching transaction fee?
The addition is done because the NAV on effective date is not known yet, could be higher or lower than NAV used for estimating the switching transaction fee. With this addition, it’s expected that Customers’ transaction could be carried out smoothly without any lack of fund in Customers’ account.
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Where would the redemption transaction fee (if any) be debited from?
Redemption fee would not be debited from Source Account. Redemption fee will be debited from redemption proceed directly hence the fund credited to beneficiary account is net.
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When would Unit Trust Redemption fund be credited to Customer’s beneficiary account?
For successfully saved transactions, fund would be credited in the beneficiary account on D+7 bourse days at the latest.
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How do we update data, should there be any necessary changes?
Customers could update the data at the nearest branch.
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How do I see the historical Unit Trusts transaction that I have done?
Customer can see historical Unit Trust transaction on the Menu – UT Transaction History. Transactions that will be displayed are all transactions have been done through the Branch, Internet Banking and Mobile Banking within the last 6 months.
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MOBILE BANKING SERVICES – SMART NOTIFICATION
How do I choose the types of notification I wish to receive?
You can change your preference in the “Smart Notification” section on the types of notification you wish to receive and whether you wish to receive them in your email account for fund transfer, bill payments or standard notifications.
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